Pay Monthly Website Terms & Conditions

Last updated: 19 October 2026 · applies to all pay-monthly website services from Blackpool Web Design.

1. Who we are

These terms are between you (“the client”) and Blackpool Web Design (“we”, “us”), of Blackpool Enterprise Centre, Lytham Road, Blackpool, Lancashire FY4 1EW. By signing up online or instructing us to begin work, you agree to these terms.

2. What's included

The monthly service includes: design and build of your website, UK hosting, an SSL certificate, one domain name, business email, ongoing content edits, local-SEO set-up and support. Anything outside this - additional websites, bespoke development, paid advertising, printed materials - is quoted separately.

3. Fees & payment

• A one-off setup fee of £99 is payable at sign-up, alongside your first monthly payment, unless an offer says otherwise (see the Winter Offer below).
• The service then costs £29.99 per month (plus any add-ons you choose), taken automatically by recurring card payment or Direct Debit, whichever you choose. Billing starts on day one of sign-up, unless an offer says otherwise (see the Winter Offer below) - your monthly fee pays for the web space and hosted services your site is built on, which we set up straight away.
• A free .co.uk domain is included with your initial sign-up. If you'd like a different extension (e.g. .com), any difference is quoted first.
• Domain renewals after the first year are billed to you annually at the standard renewal rate, separate from your monthly fee.
• Card details are captured and stored securely by our payment processor, Stripe. We never store full card numbers ourselves. Direct Debits are set up and collected by GoCardless and covered by the Direct Debit Guarantee. You can switch between card and Direct Debit, or change bank account, from your client portal.
• Prices include VAT where applicable. We may review and adjust our prices, normally no more than once a year, giving at least 30 days' written notice; your rate won't change during a build.

4. Failed payments

If a monthly payment fails, we'll automatically retry and let you know by email/WhatsApp. If payment remains unpaid after 14 days, we may suspend the website until the account is brought up to date. We'll always try to reach you first - suspension is a last resort, not a surprise.

5. Your content

You confirm you own, or have permission to use, all text, images and logos you give us, and that they don't break any law or third-party rights. You keep ownership of your own content at all times. We may show your finished website in our portfolio unless you ask us not to.

6. Domains

• A free .co.uk domain is included with your initial sign-up, registered through our registrar (ENOM) in your name as registrant from day one (except under the Winter Offer, where we hold a new domain we register for you for the first 3 months - see the Winter Offer below). We manage and renew it for you as part of the service.
• Renewals after the first year are billed to you annually at the standard renewal rate. We'll remind you before each renewal.
• For .uk transfers, the move is completed by changing the domain's IPS tag to our registrar - no authorisation code is required.
• For .com and other domains, we'll ask you for the transfer/authorisation (EPP) code and unlock the domain.
• You may prefer to keep an existing domain with your current provider - that's fine; we'll point it to us using DNS.
• The domain is yours from day one (except under the Winter Offer, where we hold a new domain we register for you for the first 3 months - see the Winter Offer below). Transfers out on leaving follow section 10: free after 12 months; within your first 12 months a £15 admin charge applies, covering the registration and transfer costs we've carried.

7. The website & our work

We aim to show you a first design within about a week of receiving your brief, and to refine it with you over up to three rounds of revisions; further changes are handled as normal content edits once you're live, or quoted separately if substantial. We aim to have your site live within 7 days as standard, once you've supplied everything we need. We don't start the design until your content is with us - so if we're waiting on your text, photos or logo, the clock pauses and delivery moves back to match. If you add our copywriting, we can usually start (and finish) sooner. More involved builds - online shops, large sites or bespoke features - can take longer, and we'll give you a timescale up front. Timescales are estimates and depend on you supplying content, logos and feedback promptly. Where we take over an existing website, we'll take reasonable care during any migration and aim to avoid downtime, but we can't guarantee a third party's existing site or data.

8. Support & changes after launch

Your monthly service includes ongoing minor changes and upkeep - the everyday stuff, at no extra cost:

• Text edits, swapping photos, updating prices, opening hours or contact details.
• Small cosmetic tweaks - colours, buttons, moving a section, adding a page of similar content.
• Bug fixes, security patches, software and plugin updates, backups and general maintenance.

Larger work is quoted separately before we start, so there are no surprises. For example: a full redesign or rebrand, new bespoke features (booking systems, calculators, member logins, integrations), adding an online shop, large batches of new pages, copywriting or photography, or an ongoing SEO campaign. We'll always tell you if something falls outside your monthly service and agree a price first.

How edit requests are handled: the plan includes three content edit requests per calendar month, worked one at a time per client. Send them whenever you like - they queue in the order received and we work through them one after another. Requests beyond three in a month are quoted before any work starts. Most content edits are completed within two working days of reaching the front of your queue, and simple changes (prices, opening hours, a photo swap) usually the same working day. The optional Priority edits add-on moves your requests to the front of the overall queue. Fair use: the service covers the reasonable needs of one business's own website; if a pattern of use goes well beyond that - for example, using the service as a general content-production team - we'll talk to you about the right arrangement before anything changes on your plan.

How changes are made: edit requests raised in your portal are prepared by Lee’s assistant, an automated helper, on a private preview copy of your website. You see the preview first, and Lee checks every change before it goes live. Each request includes up to three rounds of revisions if it isn’t quite right, and any round needed to put right our own mistake never counts. For 14 days after a change goes live you can ask for a tweak or for it to be undone. If a preview is left unanswered for 14 days, the request is closed and no edit is used.

Support hours are Monday to Friday, 9am–5pm (excluding bank holidays). We aim to respond to standard requests within 24 working hours. Genuinely urgent issues - such as a site being down - we act on as quickly as we can, usually much sooner. Requests sent outside these hours are picked up the next working day.

9. Hosting & uptime

Your website is hosted on our own servers in an enterprise European datacentre, delivered through a content delivery network with UK edge locations, and managed by us as part of our Blackpool web hosting service. Datacentre-level matters - power, hardware and network - are handled by the datacentre operator, and our response on those depends on theirs. Some downtime is normal and to be expected: routine security patching, software updates and scheduled maintenance may briefly take a site offline, as is standard for any hosted website. We aim to keep this to a minimum and, where planned, outside peak hours. We do not guarantee uninterrupted or error-free availability.

10. Minimum term, cancellation & ownership

• This is a managed service - we build, host and maintain the site for you. Admin / back-end access to the website is not provided as standard while the service is running.
• You can cancel at any time with 30 days' notice (from your portal or in writing). After the first 12 months the service simply continues rolling monthly on the same basis.
• The £99 setup fee and payments already taken are non-refundable, as work has been carried out.
• If you cancel before completing 12 months: the website, its design and the source files remain our property. They are not transferred to you, you are not given admin access or a copy of the build, and the site is taken offline at the end of your paid period. Your domain is registered in your name (except under the Winter Offer, where we hold a new domain we register for you for the first 3 months - see the Winter Offer below) and leaves with you - we'll transfer it to you or your new provider for a £15 admin charge. Your own original content (text, photos and logo you supplied) is always yours and will be returned on request.
• Once you have completed 12 months: the website and its files are yours to keep. On leaving we'll hand over a copy of the site files and transfer the domain (already in your name, except under the Winter Offer, where we hold a new domain we register for you for the first 3 months - see the Winter Offer below) wherever you like, free of charge.

The Winter Offer

The Winter Offer is a different way to start. It applies only to a business we have contacted with a website concept that signs up through its own concept link by the deadline shown there. Everything else in these terms applies as normal, except where this section says otherwise.

• Nothing to pay for 3 months from the day you sign up, and no £99 setup fee. We set up your site and register your domain name. After the 3 months it is £29.99 a month (plus any add-ons), taken automatically by card or Direct Debit, starting on the same day of the month, 3 months after you signed up. We'll email you about 7 days before the first payment.
• Add-ons (online shop, SEO and so on) and any domain other than a .co.uk are paid as normal from day one. Extra mailboxes are the exception: they start with your first payment.
• One free start per business, only for the business the concept was made for. It is not transferable and cannot be repeated.
• Who holds the domain: if we register a new domain for you, it is registered and held by Blackpool Web Design for the first 3 months, then transferred to you. A domain you already own stays yours. If you leave during the free period you can take the domain with you for a £15 admin charge, or we'll let it lapse if you don't want it. We will never withhold it or sell it to anyone else.
• Cancelling: cancel any time before your first payment and you owe nothing - no notice period and no setup fee. Once the first payment has been taken, the normal 30 days' notice applies.
• If the first payment fails, the site is suspended until it is sorted, as with any unpaid invoice (see section 4).
• The website: if you leave during the free period you have no rights to the website we built. Otherwise the website becomes yours after 12 months as set out in section 10, and those 12 months start at your first payment. Your own words, photos and logo are always yours.

11. Client-caused issues & remedial work

If a problem with the website is caused by your own actions, or those of someone acting for you - for example editing code or settings, installing plugins or third-party scripts, changing DNS or hosting settings, deleting content, or a security breach resulting from shared or weak passwords - putting it right falls outside your monthly service. Remedial work is charged at £25 per hour, estimated or quoted before we begin wherever possible.

12. Acceptable use

You agree not to use the website or hosting for anything unlawful, or for content that is fraudulent, infringing or harmful. We may suspend a site that puts our systems or other clients at risk.

13. Indemnity

You agree to indemnify us and hold us harmless against any claims, losses, damages, costs or expenses arising from: content you supply or approve; your breach of these terms; your use of the website; any infringement of a third party's rights (including intellectual property) in materials you provide; and any loss or damage caused by your own actions or by third parties acting for you. This does not apply to the extent a claim arises from our own negligence or breach.

14. Liability

We provide the service with reasonable care and skill. We're not liable for indirect or consequential losses, or for loss of profit or business, arising from the website or any downtime. Nothing in these terms limits liability where it would be unlawful to do so. Our total liability is limited to the fees you've paid us in the previous 12 months.

15. Disputes

If something isn't right, tell us first - most issues are sorted quickly with a message on WhatsApp or email. If we can't resolve it between us, both sides agree to try to settle the dispute in good faith before starting court proceedings (for example through mediation). None of this affects your statutory rights.

16. Changes & governing law

We may update these terms from time to time; we'll give notice of material changes. These terms are governed by the law of England and Wales, and subject to the courts of England and Wales.

17. Contact

Questions about these terms? WhatsApp us or email [email protected].

Common questions about these terms